E-commerce sales increased 12 percent at xpedx in 2007

Investment in new technology and services appears to be paying off for Cincinnati-based xpedx. The company says its e-commerce sales increased 12 percent in 2007, to $1.4 billion. A division of International Paper, xpedx is one of North America’s largest business-to-business distributors, selling printing papers as well as graphics, packaging and facility supplies and equipment. Its customers include commercial printers, publishers, manufacturers, retailers, governments
and facility managers. xpedx says more than 5.8 million orders were placed electronically in 2007, representing over half its total order volume.
 
“Customers increasingly want their orders and related business processes conducted
online,” says David Wallace, director of customer service and e-business. So the company is developing tools to make it easier, including an online catalog search tool and the launch of xpedxstores.com to provide customers with quick ordering of paper and graphics supplies in small quantities.

Writer: David Holthaus
Source: Jeff Higgins, xpedx