Children's Hospital implements its own version of health-care reform

Two Harvard Business School professors explore how Cincinnati Children's Hospital implemented its own version of health care reform and transformed performance levels from below average to the top ten percent of the industry. One of the key players at the hospital, Dr. Uma Kotagal, used funding for a series of improvement projects such as an education program within the hospital on improvement science and the use of employees to serve as internal quality improvement consultants. This model at Children's Hospital shows that small changes can lead to significant change in the future.

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